Refund Policy

At The Apothecary Project, we are committed to providing thoughtful, personalized wellness coaching and educational support. Due to the time, preparation, and scheduling required for each service, all coaching packages, consultations, and session fees are generally non-refundable once purchased. Requests for refunds due to exceptional circumstances may be considered on a case-by-case basis.

 

Clients may reschedule appointments with at least 24 hours' notice. Appointments canceled with less than 24 hours' notice, missed appointments, or no-shows may be forfeited and counted toward the client's package. Exceptions may be made in cases of illness, emergency, or other unforeseen circumstances at the sole discretion of The Apothecary Project.

 

Coaching packages are intended to be completed within their designated timeframe. Four-session packages must be used within 12 weeks of purchase, six-session packages within 18 weeks, and twelve-session packages within 24 weeks. Clients are encouraged to complete their package within the designated timeframe. A 30-day grace period may be provided when requested before package expiration. Any unused sessions remaining after the package expiration date may be forfeited unless a prior written extension has been approved. 

 

The initial intake and assessment fee is a one time, non-refundable fee, as it covers the time spent reviewing health history forms, preparing personalized recommendations, and developing an individualized wellness strategy. Clients may discontinue services at any time; however, no refunds will be issued for completed sessions, partially used packages, missed appointments, or unused portions of a package after the expiration period.

 

The Apothecary Project values open communication and strives to work with clients whenever possible. Requests for exceptions to this policy may be submitted in writing and will be reviewed on a case-by-case basis.